FAQs

What shipping methods are Available?

All orders shipped to US delivery addresses within the 50 states may be shipped via Standard/Ground service, Second Day service (2 business days), or Next Day service (1 business day).

How Long Will It Take To Get My Package?

Products will ship within 5-7 business days.

Do You Ship Internationally?

At this time, we ship only to US addresses within the 50 states and are unable to ship to international addresses, American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. We do not ship to APO/FPO post office boxes and P.O. Box Addresses.

What Payment Methods Are Accepted?

We accept all major credit cards through our online payment system.

Is Buying On-Line Safe?

We utilize a secure and PCI compliant payment processing system. We do not copy or sell customer information

How do I place an Order?

Just add your items into the cart, fill in the required information, and proceed to the payment page.  We’ll take care of the rest.

Do I need an account to place an order?

You may checkout as a guest or login into a previously created account.

Who should I to contact if I have any questions?

Please feel free to send us an email at

Customerservice@dmspicecompany.com

Or call us at 1-800-483-0509

How Can I Cancel Or Change My Order?

Once an order is submitted, it is immediately sent for processing and, unfortunately, cannot be changed or updated. Contact customerservice@dmspicecompany.com for questions.

How Do I Track My Order?

As soon as your order ships, we’ll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the UPS or USPS website to follow your Spice blend on its journey from our warehouse to your destination. If you still have questions, feel free to contact us.

How Can I Return a Product?

Questions regarding refund requests can be sent to: customerservice@dmspicecompany.com